PAYMENT METHODS
CUSTOMER CARE
We accept the following payment methods:
- Credit / Debit Cards
- PAYPAL
- Offline Payments
The 50/50 payment option is also available :
- 50% for place the order and materials costs
- the last 50% before the shipping
CONDITIONS ON SALE
Clear and concise references (or description of request) must be provided by the client before the artist will give a preliminary quote, modifications could be accepted depending of the working process but with extra fees,
The crafter reserves the right to turn down work with unobtainable, unreasonable deadlines,
The accepting of any rush orders and all fees related to such are up the the waiting list.
Any/all rush fees will be clearly communicated to the client and included in the initial quote. Additional rush fee may apply up to 75% of price quote.
The client acknowledges that they cannot request an artistic style different from the style presented in the artist’s sample image(s), we do not copy the style of other makers,
DEADLINES AND SHIPPING INFORMATION
The crafter assign a slot to the Client with rough time of completion.
Client understands there is no fixed deadline and date of completion can change at any time.
Shipping fees are not part of project price and are measured individually on case to case basis.
Client is responsible to pay shipping fees.
All packet are sent by Colissimo (french postal service) or DPD and comes with tracking number and insurance.
We ship internationally.
The crafter is not responsible for any additional import fees and customs.
The crafter is not responsible for any delayed, lost, or damaged packages caused by the delivery company.
MEASUREMENTS
Measurements are required for all full body harnesses or set of stuff (cuffs sets), check the products description,
This must be received by the crafter before any work is scheduled to begin,
If the measurements are not received in time begin, then the crafter reserves the right to make the project with his own measurements,
Please mark the measurements mail or message with your name and/or project so it can be easily identified if sended in a different mail or message,
Measurements asked in centimeters usually or inches, do not take them too tight especially for the neck,
PAYMENT, WARRANTY AND REFUNDS
The product will be sold for the price settled upon via communications between the client and the crafter.
50% of the paid price (full for a half-payment) is non-refundable if the client cancels the project contract. This cancellation fee covers the crafter lost time and wages spent on consultation, research, and design of the project (even if no product has yet been made).
Upon cancellation, the client will not be entitled to any of these pre-commission designs or materials as they are solely the intellectual/physical property of AndrewFoxCrafts.
All prices are in EUR. Payments accepted via Revolut, international bank orders or SEPA payments. Paypal is possible, but invoices will be sent in artist's home currency (EUR) and client is responsible to cover all fees.
CANCELLATIONS OR RETURNS
The crafter reserves the right to cancel any commission; at any stage of the process; if the client is rude, threatening/dangerous, or otherwise unreasonable to work with.
The amount of refund will vary on how much work we have done on the project.
Crafter reserves the right to complete the canceled project any way we choose and put it on auction.
Once the project has been finished and/or delivered if something not fit, returns and modifications are accepted. Any project that cannot be delivered or being returned from the postal services (due to lack of payment and/or delivery address) will be held for 1 months (incurring a 20€/week storage fee) and then sold if we get no news from the customer.
The client understands that there is no guarantee of a refund due to satisfaction of the final product.
SAFETY INFORMATION
Do not use the products for dangerous or hard play if they are "decorative", the decorative products are made mostly for looking good, still made of quality leather and steel hardware, but not made for track or support the heavy charges,
The vegetable leather needs grease or balm, one or two times per year you have to take a bit of time for clean the leather and add a bit of grease for protect the color and leather skin,
The hardware made of steel is also sensible to rust in case of bad storage or cleaning conditions, do not use it during a long time in salty or normal water (lake, river, rain, sea...) and clean your hardware with a dry cleaning cloth, a bit of care products for metal could be necessary,
Returns are accepted for goods who needs care or hardware/leather changing but extra fees will be necessary,
Just enjoy and take care of your goods as much i took care of them !